Samsung Galaxy M31 users are facing a serious issue after a recent software update, which won’t let the device start. The recent update adds the April 2020 security patch with software version M315FXXU1ATD1 for Galaxy M31. Samsung found the issue and stopped the rollout very immediately.
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Samsung now offering a guide for the Galaxy M31 users via Samsung Member app – they can recover their devices by following the guide.
Join our Samsung channel on Telegram for the update:
Here’s the complete message:
M31 Software Update Issue
Dear Customer
At the outset, we regret the inconvenience caused with regards to your M31 mobile phone software update issue and express our sincere appreciation for your patience
We request you to follow the below-mentioned guide for recovery of the device.
Your device will be in “downloading” mode currently. If it is in any other mode or screen is off then please charge the phone and press volume up and down keys simultaneously to bring it in
“downloading” mode.
Then, please follow the steps listed below to recover your device:
1. Connect the device to a laptop/desktop using USB cable
2. Install “Smart switch” application in your Laptop/Desktop through link given below:
https://www.samsung.com/in/support/smart-switch/
3. Download two files available on Google drive through the link below:
https://drive.google.com/folderview?id=1sGpH6QLvehM4ylCgFW6rchJ-rRLYVa4J
4. Extract & save the files on your laptop/desktop
5. Double click on zip file “M315F_TB7” and extract it from saved location. Initiate the rectification process by clicking “start”
6. After approximately 10 mins., “Pass” will be displayed on the screen then device will return to home screen. All the data on your mobile phone will remain intact.
In case you are unable to restore your phone after following the steps mentioned above then please get in touch with us through live chat by clicking here (https://bit.ly/2wPfyRI.)
Kindly note, Live Agent is available between 8am-10pm
We assure you of our continued support.
Sincerely, Team Samsung
