Call of Duty: Mobile – Here’s what to do when the game crashes, freezes, or won’t open when launching

Call of Duty – Mobile is an all-new mobile shooter built around the Call of Duty franchise, with the choice from a variety of classic Multiplayer game modes and duke it out on some of the most beloved maps in Call of Duty history.

Players get to experience and credits while everyone is playing multiplayer games, allowing you to unlock or purchase a collection of weapons, attachments, perks, and more to help improve your game.

Call of Duty Mobile is available with the latest features a clean slate and is packed with a ton of great content, including Reclaim, Night Modes, a new original Multiplayer map, extended game modes, and more.

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If you experience app crashes or freezes, black screens, or the app won’t open when you try to launch it, try the steps below. Be sure to try the app after attempting each step to see if it solves your issue.

Android

• Restart your device
  • Press and hold the power button for a few seconds.
  • Tap Power off or Restart on your screen. If these options aren’t available, press and hold the power button until your device restarts.

Update the app

• Open your device’s Play Store app.
• Tap at the top of the screen and select My apps & games.
• Find the Call of Duty: Mobile app and tap the Update button if available.

Update your device

• Open the Settings app on your device.
• Depending on your device, open System update or Software update.
• Check your update status and install any system updates available.

Clear the app’s cache

• Open the Settings app on your device.
• Go to your apps. This may be called Apps, Apps & notifications, App Manager, or Manage apps depending on your device.
• Tap Call of Duty: Mobile.
• Tap Storage.
• Tap Clear Cache.

iOS

Restart your device

• Press and hold the power button until the slide to power off button appears.
• Slide the button to power off your device.
• After the device has completely powered down, press and holds the power button again to turn on your device.

Update the app

• Open the App Store app.
• Select the Updates tab at the bottom.
• If Call of Duty: Mobile appears in the list, tap the Update button.

Update your device

• Open the Settings app on your device.
• Tap General, then tap Software Update.
• If an update is available, follow the on-screen steps.

Delete and reinstall the app

Please note: Deleting the app will not delete your progress or other game data.

• Open the Settings app on your device.
• Tap General, then tap iPhone Storage or iPad Storage.
• Tap Call of Duty: Mobile.
• Tap Delete App.
• Open the App Store app.
• Find and reinstall Call of Duty: Mobile.
• Open Call of Duty: Mobile.
• Log in with the same account to reinstate your progress and game data.