EU Consumer Group criticizes Apple’s compliance with digital markets act

Top 3 Key Points:

1. Apple’s Incomplete DMA Compliance: Apple faces criticism for not fully complying with the Digital Markets Act (DMA).
2. Barriers for Consumers: The company is accused of making it difficult for users to switch app stores, change default settings, and uninstall apps.
3. Delayed Updates: Though Apple plans to implement changes, delays and inadequate reports have raised concerns.

The European Consumer Organization (BEUC) has highlighted several ways in which major tech companies, including Apple, are falling short of complying with the Digital Markets Act (DMA). This law aims to ensure fair competition and better choices for consumers. The BEUC is an organization that advocates for consumer rights and provides input to European lawmakers on various issues.

Apple’s Compliance Issues

The BEUC’s report specifically points out that Apple is not fully meeting the DMA’s requirements. While Apple has made some updates, more improvements are needed. Here are some of the main concerns:

1. Switching App Stores: Apple makes it difficult for users to switch to alternative app stores or download apps outside of its official App Store. This is seen as a tactic to keep users within its ecosystem.
2. Changing Default Settings: The process for changing default settings, such as which browser or messaging app to use, is not straightforward. This can discourage consumers from using alternatives.
3. Confusing Browser Choices: When users select a browser, the choice screen is complex and may not provide enough clear information. This can lead to confusion and frustration.
4. Scare Tactics: Apple uses non-neutral language that might discourage users from choosing alternative payment services or subscribing to services outside of the App Store. This practice can mislead consumers into sticking with Apple’s options.
5. Uninstalling Apps: Users cannot easily uninstall Apple’s pre-installed apps. While Safari, the web browser, is set to be deletable by the end of 2024, this is a delay from the original deadline of March.
6. Delayed Reports and Updates: Apple has been slow to implement some DMA measures and has not provided the European Commission with sufficient compliance reports. The BEUC sees this as a clear violation of the DMA.

Apple’s Response and Future Changes

Apple has acknowledged some of these issues and has announced updates to improve its DMA compliance. These changes are expected to roll out by the end of 2024, with some extending into 2025. Here are the key updates Apple plans to implement:

• Default Apps: Apple will allow users to set new default apps for tasks like phone calls, messaging, and navigation. There will also be a new section in the Settings app dedicated to managing default apps, making it easier for users.
• App Deletion: Safari, App Store, Messages, Camera, and Photos apps will be deletable, giving users more control over their devices.
• Improved Browser Selection: The browser selection screen will include more detailed descriptions and an option to set a default browser directly from that screen.

The BEUC acknowledges these upcoming changes but remains concerned about the slow pace of implementation and the impact on consumers. Other tech giants like Google, Meta, Amazon, TikTok, and Microsoft were also mentioned in the report for various non-compliance issues.

The European Commission is likely to consider the BEUC’s findings as it continues to monitor and enforce the Digital Markets Act, ensuring that tech companies meet the law’s requirements.

Source