OnePlus users were reporting several bugs on the forum regarding their respective OnePlus devices. If you are also an OnePlus user and facing any issue with your device you will be glad to know that the company has acknowledged some of your issues and given solutions/answers to your issues/questions.
Note: These issues are reported by the Android 11-based HydrogenOS 11 users. Please check every question below.
Below you can check the company’s response.
Q: Why does the alarm of the OnePlus 7/7T series only vibrate but not ring?
A: This problem has been fixed in the latest stable version of OnePlus 7/7T. At present, the latest stable version of the OnePlus 7/7T series is being pushed gradually. After receiving the push, you can update to the latest version to solve this problem.
Q: Why can’t I find the weather, notes, OnePlus Gallery, OnePlus Desktop, and other apps in the store?
A: The above apps are currently under compatible development of Hydrogen OS 10 and 11 versions, so some versions of mobile phones are temporarily unable to download apps in OnePlus. If you need to solve this problem urgently, you can contact customer service to communicate a temporary solution, and the customer service will assist the fuelers to deal with the problem. We will also put the app on the store as soon as possible, and you can download and install it yourself after you refuel. Please pay attention to the store version update.
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Q: Why is there no pop-up window when connecting OnePlus Buds to the phone?
A: If you encounter the above problems, please update OnePlus buds to the latest version 1.1.1.1 in the store, and then try the following steps: pull down the status bar-open the location information-re-enable the Bluetooth function, and try to connect to the phone again. You can also remove the phone case and earphone protective cover and try the earphones close to the phone. If you still have problems after trying the above methods, you can go to the community feedback area to submit bug feedback.
Q: After upgrading to HydrogenOS 11, some screenshots and saved photos are not displayed in the album and can only be found in the file management.
A: This problem has been fixed. If you encounter the above problems, you can update the gallery to 4.0.84 and above to solve the problem. If it is still not resolved, please contact customer service to communicate the solution, and the customer service will assist the cheering people to deal with the problem. OnePlus 8T users need to update the system to the stable version 11.0.2.3. The system will gradually push the version update, please be patient. After completing the version update, update the gallery to the latest version in the store to solve the problem.
Q: Why is the order of the photos in the gallery messed up?
A: This problem has been fixed and is expected to be released in the subsequent stable version. If you need to solve this problem urgently, you can contact customer service to communicate a temporary solution, and the customer service will assist in handling this problem.
Q: The loading speed of the Hydrogen OS 11 album is too slow.
A: We have been continuously optimizing this problem, and it has been incorporated into the latest version of the gallery. Come on, you can update the gallery to version 4.0.84 in the store to improve this problem. In the future, we will continue to optimize the loading speed of the album. Please keep up and pay attention to the subsequent version updates.
Q: Why can’t the SMS verification code be copied and filled with one click?
A: If you encounter this situation, please refer to the following solutions: Long press the “information” icon-click “App Information”-click the “three dots” in the upper right corner-select “Uninstall Update” to restore normal functions. In addition, hydrogen OS users are not recommended to update the OnePlus official app on the Google Play Store, which may cause some functions to fail. Please go to the OnePlus Store to update the OnePlus official app.
Q: Can you add an option to view the recording on the call history page?
A: The communication module on Hydrogen OS 11 now supports the option of “Quick View Recording”. To refuel, just turn on the recording during the call. After the call is over, you can find and view the recording through the following path. The specific path is as follows: click the “call” icon-call history-click the three dots on the right side of the callee-click “call recording” to listen to the recorded content.
Q: Why does the dark mode not automatically turn on when the set time is reached after the custom time is set?
A: When the user is using the mobile phone, the dark mode will not automatically switch to avoid discomfort caused by sudden switching. When you unlock the phone next time, the system will automatically switch to dark mode for you. (*When the set automatic start time is reached, the dark mode needs to be automatically switched under the screen state)
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