Samsung Electronics Services has been ranked number one for the 11th year in a row in the ‘Most Admired Companies in Korea by 2022‘ announced by the Korea Management Association Consulting on the 2nd. As a result, after the 2012 service center survey, it maintained a meaningful record of maintaining the No. 1 spot without exception.
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According to the information, a system that comprehensively assesses a company’s capabilities and values through a survey of approximately 12,000 people, including industry workers and stock market analysts. This year 90 industries and 776 companies were surveyed and ranked first in each category.
Moreover, Samsung Electronics Services focuses on introducing the required services to the customers by thoroughly analyzing the customer needs. Through this, Samsung services have been highly acclaimed and ranked number one for providing ‘high-quality services that exceed customer expectations through continuous innovations.
Additionally, Samsung Care Plus has been well received by customers and the number of service users has increased by an average of 17% per month or more in the last year. It provides one-stop service from inspection and repair so that customers can always use the devices in optimal performance and condition.
It also offers a ‘remote consulting service’ that provides a quick solution to customer face-to-face inconveniences. A consultant remotely controls refrigerators, washing machines and air conditioners with network functions through an IoT-based system to diagnose product status and resolve any issues promptly.
Via – SammyFans
