UK consumer group urged Nintendo investigate Joy-Con joystick drift problem

A British consumer group has urged Nintendo to launch an internal investigation into the persistent Joy-Con controller joystick drift problem. According to Sky News, UK consumer group Which? A survey of 919 Switch users found that 40% of respondents had problems with Joy-Con joystick drift. However, only 73% of users who experienced joystick drift contacted Nintendo about it.

The Joy-Con joystick drift problem has plagued Switch users since its launch in 2017. Despite Nintendo’s modifications to the Joy-Con’s internals, the investigation says the problem persists even with the newly released Joy-Con controller.

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Which? Rocio Concha, Director of Policy and Advocacy, said: “Our research shows that drift issues continue to plague Nintendo Switch owners, but they tend to pay for the replacement of faulty controllers themselves, or not get a full fix when they contact Nintendo for support. Nintendo needs to entrust Conduct an urgent independent investigation into why this problem arose and make its findings public .”

Moreover, a former director of the Nintendo Switch Joy-Con repair center in the United States claimed that the repair center was full of faulty controllers. ” Thousands of Joy-Cons with drifting joysticks were sent in every week, and even ended up having to carve out a new separate workspace for Joy-Con repairs,” the executive said.

According to reports, Nintendo officially responded to Which?’s investigation by saying: “The percentage of Joy-Con controllers that have been reported as problems with the joystick in the past is small, and we have been making continuous improvements to the Joy-Con joystick since its launch in 2017.

We have Hopefully all hardware will perform as designed, and if anything falls short of this goal, we always encourage consumers to contact Nintendo Customer Support, who will be happy to openly address any consumer issues related to the Joy-Con controller.

(via)