Ubisoft’s official customer service posted on Twitter yesterday If players play Ubisoft games on PC platforms including Steam platforms and Ubisoft’s own Ubisoft Connect platform, if there are performance and game crashes, etc. The cause of the problem may be a conflict between Ubisoft’s game and other third-party software previously installed by the user.
Ubisoft stated that the services and processes of some third-party software, as well as some antivirus software, firewalls, and user computer network settings may conflict with the game. Players can troubleshoot them to ensure that the computer background does not interfere with the game experience.
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If the problem is resolved after disabling all background programs, please try to restart these programs and repeat the operation until the user encounters the same software conflict problem again to confirm which software conflicts with the game.
Moreover, Ubisoft consequently gave a list of software conflicts with Ubisoft games on the official help website, including monitoring software MSI Afterburner, live broadcast software OBS, virtual machine software Vmware, and communication software TeamSpeak.
Besides, Ubisoft also recommends that players who find the above problems can disable the experimental features of NVIDIA GeForce Experience and Radeon Settings, because the experimental features of both may also affect the game.
